Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

Product FAQs

What are the trolley’s dimensions and height?

Trolley weight and dimensions when assembled 

860mm height (heat tool attached -1120mm)

Depth: 380mm

Width: 410mm 

(Product & water bottle attached- 515mm)

Weight 25kgs

If you have specific space requirements or want to know if it fits your salon setup, feel free to reach out — we’re happy to help!

What features does the Us. Hair Official trolley have?

Our trolley is designed with professional hairstylists in mind and includes:

  • 2 heat tool holders
  • Universal hairdryer holder to fit most leading brands
  • 4 spacious drawers, with dividers in 2 large drawers for easy tool organisation
  • 3 detachable hair extension combs
  • 1 versatile drawer with generous surface space and an optional holder for hair extension combs — designed to adapt seamlessly to your styling needs
  • 1 dedicated colour bowl drawer with three precision-cut holders designed to securely accommodate most professional colour bowls
  • Universal coffee cup or water bottle holder
  • Product shelf holder for easy access to essentials
  • 3 heat-proof silicone mats for safe tool placement
  • Hair-resistant, 360-degree rotating castor wheels for smooth mobility

Each feature is thoughtfully integrated to enhance your workflow and maintain a sleek salon aesthetic.

Is the trolley fully assembled?

The trolley body and drawers arrive fully assembled for your convenience. To get started, you’ll just need to:

  • Insert the snap-on, hair-resistant castor wheels — no tools required
  • Attach the handles and heat tool holder using the included screws — quick and simple

Setup usually takes around 10 minutes — no complicated assembly or flat-pack frustrations.

Is there a warranty on the trolley?

Yes — the Us. Hair Official trolley comes with a 12-month warranty covering manufacturing defects and workmanship issues.

Please note, the warranty does not cover normal wear and tear, accidental damage, spills, stains, or misuse. To keep your trolley in the best condition, follow the recommended care and cleaning guidelines.

If you experience any issues covered under the warranty, please contact us at info@ushairofficial.com and we’ll assist you promptly.

Is the trolley stain resistant?

Yes — the trolley features a high-grade stain-resistant surface designed to handle most salon chemicals, including colour and bleach.

Although stain resistant, this does not mean stain proof so it is essential to:

  • Wipe off spills immediately to avoid permanent staining
  • Avoid leaving any chemicals on the surface for extended periods.

We recommend wiping down your trolley after each use. Using a towel and warm water, followed by the recommended “magic eraser sponge” at the end of each use. Avoid harsh chemicals.

Use a Chux Magic Eraser or Mr. Clean sponge and warm water.

Quick cleanup ensures your trolley stays looking fresh and professional for years to come.

Get your sponge here: https://www.chux.com.au/product/chux-magic-eraser-big-job-2-pack)


https://www.mrclean.com/en-us/shop-products/magic-erasers/magic-eraser-original

Are the wheels hair resistant?

Yes — our trolley features snap-on wheels designed to resist hair build-up, helping prevent tangles and jams that can slow you down during busy salon days. While they greatly reduce hair wrapping, occasional cleaning is recommended to keep them rolling smoothly.

Is the trolley heat resistant?

The trolley is designed to be heat resistant for everyday salon use and can handle typical incidental contact with heat tools like straighteners and curling irons.

However, please avoid placing very hot tools (such as a straightener at 230°C) directly on the trolley for extended periods, as this may cause damage to the surface. Using a heat-resistant mat or holder is recommended to protect your trolley and ensure its longevity.

 Is it durable?

Yes — it’s built from premium-grade materials to hold up in busy salon environments.

What are the cleaning guidelines for the trolley?

The Us. Hair Official trolley features a stain-resistant finish, designed to resist most hair dyes and chemicals. However, no surface is completely stain-proof.

  • To maintain its appearance, wipe colour, bleach and chemical spills off immediately to avoid permanent staining.
  • We recommend wiping down your trolley after each use. Using a towel and warm water, followed by the recommended “magic eraser sponge” at the end of each use. Avoid harsh chemicals.
  • Avoid harsh chemicals and cleaners that could damage the finish.
  • Regular cleaning helps keep the trolley looking fresh and extends its lifespan.

Following these simple steps will keep your trolley looking professional and pristine for years.

Are replacement parts available?

Yes, we offer replacement parts for essential components including handles, wheels, heat tool holders and cups, the product shelf, and the drink holder. If you need any replacements or assistance, just reach out to our support team and we’ll be happy to help.

  • Replacement parts are available for purchase separately. Please contact our support team for pricing and availability of the specific parts you need.

Shipping & Returns FAQ's

Can I cancel my pre-order or return the trolley?

Pre-orders are final and cannot be cancelled once placed, as production is planned based on your order. Once your trolley has shipped, returns or exchanges are only accepted for unopened, unused items within 7 days of delivery. Please contact us if you have any questions or concerns.

Who covers the cost of return shipping?

Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure your return arrives safely. Once we receive and inspect the returned item, we will process your refund or exchange according to our policy.

Is the trolley fully assembled?

The trolley body and drawers arrive fully assembled for your convenience. To get started, you’ll just need to:

  • Insert the snap-on, hair-resistant castor wheels — no tools required
  • Attach the handles and heat tool holder using the included screws — quick and simple

Setup usually takes around 10 minutes — no complicated assembly or flat-pack frustrations.