WARRANTY & RETURNS

Pro Stylist Trolley — 12-Month Limited Warranty

Thank you for investing in the Us. Pro Stylist Trolley. Register your warranty below to activate your coverage and ensure you receive priority support if you ever need assistance.

What Your Warranty Covers

12-Month Limited Warranty

Your trolley includes a 12-month limited warranty covering:

  • Manufacturing defects
  • Structural faults
  • Hardware defects (handles, wheels, attachment points)
  • Drawer runner defects not caused by misuse
  • Heat tool attachment defects
  • Issues arising from normal, intended salon use

If a fault occurs within this period, Us. Hair Official will repair or replace the affected part(s) at no cost.

What Your Warranty Does Not Cover

To protect the integrity of the product and its specialised finish, the warranty does not cover:

  • General wear and tear
  • Stains caused by colour, bleach, peroxide, toner, or chemical products
  • Damage caused by using unapproved cleaning products
  • (Only warm water and the Us. Sponge are approved cleaning methods)
  • Heat damage from placing hot tools directly on plastic surfaces
  • Overloading drawers, pots, shelves, or rails beyond stated weight limits
  • Accidental damage, including dropping, tipping, or improper handling
  • Misuse, modification, or any non-salon intended use
  • Chemical damage from incorrect colour storage or spills left to cure
  • Damage caused by storing flammable materials inside drawers

This warranty applies only to genuine Us. Hair Official products purchased through authorised channels.

Important Care Requirements

Your warranty remains valid only when the trolley is maintained according to the official care instructions:

  • Warm water + Us. Sponge must be used for cleaning
  • Spills must be wiped immediately
  • Weight limits must not be exceeded
  • Heat tools must be placed on the silicone mats
  • No acetone, alcohol or solvents may be used

This protects both the finish and your warranty coverage.

Need Support?

We're here to help.
Email: info@ushairofficial.com

How To Claim

If you experience an issue, email us with:

  • Your full name
  • Order number
  • Photos or a video of the issue
  • A description of the fault

Email: info@ushairofficial.com
We aim to reply within 2–4 business days.